Extra Help from real people
When Self-Serve Isn't Enough, We're Here
Guides, videos, and AI cover most challenges - but sometimes you need a human touch. That's where we step in.
Tech confidence doesn't always come from answers alone. With Waylora, you can get personalized help from a real person - no remote access, no judgment.
Personal Help Threads
Get your own private threads with a Waylora guide who talks you through every question.
Video Replies
Get fast warnings when a major scam wave begins.
Patient & Clear
We match your pace, no rushing
How It Works
1.
Try Lora First
Our AI assistant helps instantly and 24/7.
2.
Start a Thread
Open a conversation with the Waylora Team.
3.
Get Direct Help
Get a personal answer by message or video.
What You Get With Human Support
Fast, friendly responses for your toughest tech challenges.
Live Chat (6-10 PM ET)
Step-by-Step Guidance
Fast Responses (10-30 min)
Safe & Scam-Smart
Friendly, Judgment Free
Always a Real Person
Human Support FAQ
Quick answers about how Scam Guard works.
Yes. With Digital Basics or higher, your questions are answered directly by the Waylora Team. Every Tech Ally adds live chat on top for faster help (6-10 PM ET).
Our Everyday Tech Ally plan includes live chat help from 6-10 PM ET. Additionally, help threads and video replies are available anytime in three of our plans: Digital Basics, Digital Plus, and Everyday Tech Ally.
During support hours, live chat replies usually come within 10-30 minutes. Help threads and video replies are typically answered within 1-2 business days but is often less depending on complexity.
Absolutely. You can change or cancel your plan anytime to match your support needs.
Digital Basics
- Private help threads
Included with Digital Basics
Digital Plus
- Private help threads
- Screen recorded video replies
Included with Digital Plus
Everyday Tech Ally
- Private help threads
- Screen recorded video replies
- Live chat support (6-10 PM ET)
- Priority help within 10-30 minutes