Extra Help from real people

When Self-Serve Isn't Enough, We're Here

Guides, videos, and AI cover most challenges - but sometimes you need a human touch. That's where we step in.

Why Human Support?

Tech confidence doesn't always come from answers alone. With Waylora, you can get personalized help from a real person - no remote access, no judgment.

Personal Help Threads

Get your own private threads with a Waylora guide who talks you through every question.

Video Replies

Get quick, personalized screen-recorded answers straight from the Waylora team

Patient & Clear

We match your pace, no rushing

How It Works

Try Lora First

Our AI assistant and safety suite are available 24/7.

Start a Thread

Open a conversation with the Waylora Team.

Get Direct Help

Get a personal answer by message or video.

What You Get With Human Support

Fast, friendly responses for your toughest tech challenges.

Real Answers

Step-by-Step Guidance

Fast Responses (10-30 min)

Safe & Scam-Smart

Friendly, Judgment Free

Always a Real Person

Human Support FAQ

Quick answers about how Scam Guard works.

Do I always get a real person?

Yes. With Waylora Basics or higher, your questions are answered directly by the Waylora Team. Waylora Premier adds live chat on top for faster help (Mon-Fri, 6-10 PM ET).

When are humans available?

Our Waylora Premier plan includes live chat help Monday through Friday from 6-10 PM ET. Additionally, help threads and video replies are available anytime in three of our plans: Waylora Basics, Waylora Plus, and Waylora Premier.

How fast are replies?

During support hours, live chat replies usually come within 10-30 minutes. Help threads and video replies are typically answered within 1-2 business days but is often less depending on complexity.

Can I upgrade or downgrade plans?

Absolutely. You can change or cancel your plan anytime to match your support needs.